Per Senate Bill 998 that was passed by the California Legislature:

Effective February 1, 2020, Residential water service shall not be discontinued for nonpayment if ALL of the following conditions are met:

• The customer or tenant of the customer submits to the City certification of a “primary care provider”, as defined by Welfare and Institutions Code Section 14088(b)(1), that discontinuation of water service would be life threatening, or pose a serious threat to the health and safety of a person residing at the property
• The customer demonstrates that he or she is financially unable to pay for water service within the City’s normal billing cycle. To qualify as being financially unable to pay, the customer or any member of the customer’s household, must be a current recipient of Cal/WORKS, CalFresh, general assistance, Medi-Cal, Supplementary Security Income/State Supplementary Payment Program, or California Special Supplemental Nutrition Program for Women, Infants, and Children, or the customer declares that the household’s annual income is less than 200 percent of the federal poverty level applicable in California. https://www.healthforcalifornia.com/covered-california/income-limits
• The customer is willing to enter a plan for deferred or reduced payment or an alternative/amortized payment schedule. The City may choose the repayment option for the customer and set the parameters.

Administrative Order 70 - Discontinuance of Residential Water Service for Non-payment of a Delinquent Account

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Application for Alternative Payment Arrangement

All sections of the application must be complete and all required certification and documents must be submitted with the application.

Alternative Payment Arrangement Application

Certification of Primary Care Provider